Description
Traditionally, IT organizations have worked based on processes and silos. The current digital environment in which most businesses operate demands a switch in the mindset and practices currently adopted by most IT professionals. An organization with an Agile IT Service Management approach will be able to create better value to their customers, and therefore support the business to keep up with, and even stand out in the market by having a competitive advantage.
Prerequisites
Basic knowledge of IT operations, infrastructure and production environments.